E-signature

Send your own contract PDFs for legally binding electronic signature — built in, under your company's name, with nothing from a third party on the document.

1. Upload a template and design its fields

1. Settings → Document templates → Upload PDF contract template. The page count is read from the file.
2. Click Design fields. Pick a role (Signer 1–4, ISO / broker, Countersigner) and a field type — signature, initials, date signed, text, checkbox — then click the page where it belongs. Drag to move, pull the corner to resize, Copy to all pages for initials.
3. A text field can fill from the deal / ISO (merchant name, funded amount, EIN…) — it is stamped from the record and the signer cannot edit it.
4. Save fields. Roles are how the same template serves every deal: when you send, you say who holds each role.

Required uploads on a template are the documents the signer must supply: pick from the standard list (photo ID, voided check, W-9, proof of ownership, bank statement, business licence) or name your own. Before signing blocks the signature step until the file is in; after signing asks right after the signature, and the packet completes once every upload is in. Files land on the deal or ISO the packet was sent from, typed by the label; on an ISO the matching onboarding item is ticked. The ISO send dialog offers the three onboarding documents on top of whatever the template lists.

2. Send from a deal or an ISO

On the deal page (Contracts → Send for signature) or the ISO page:

• Pick the template. Tick extra documents to send a closing package — each signer gets one email and walks the documents in order.
• Fill each role from the records: the merchant's contacts (primary / guarantors), the deal's ISO contact, a staff countersigner, or Someone else… by hand. Nobody skips a role.
• Add CC recipients (they get the notices and the signed copy; they never sign). Addresses under Settings → Email → CC / BCC on every outgoing email ride on every message automatically, invites included.
• Choose the signing order: one after another (each signer is emailed when the previous one signs) or everyone at once.
• On an ISO, tick the onboarding documents the ISO must supply — photo ID, voided check, W-9 — preset to what the record still lacks. The ISO uploads them on the signing page; each is filed under the ISO's Documents and marks its onboarding item on file. Prefill the W-9 fills the IRS form from the ISO record (name, classification, address, EIN) and binds it into the same signing document, signed on its Part II line; anything the record lacks is listed so it can be added first.

Mandatory stips still gate sending a contract on a deal.

3. What the signer sees

The link needs no account. The signer:

1. Reads the consent screen (E-SIGN / UETA disclosure plus your wording from Settings → E-signature) and agrees — recorded with time, IP and browser.
2. Sees the PDF with their fields on it. Next walks the required ones.
3. Adopts a signature — typed in a handwriting style, drawn, or an uploaded image — and applies it to each spot (or Apply to all). Dates fill themselves; text is typed in place; checkboxes tick.
4. Clicks Finish & sign. They can Decline with a reason at any point; that stops the request and alerts you.

Typed values save as they go, so a closed tab resumes.

4. Status, reminders, expiry

The request page and the deal's Contracts block show a chip per signer: queued → sent → link opened → viewed → in progress → signed, or declined, expired, waiting their turn. An email opened hint appears when the signer's mail client fetched the tracking image (some clients always do, some never do — the chip is the fact).

• Reminders go out automatically after the interval in Settings → E-signature, up to the cap; Remind sends one by hand.
• New link issues a fresh link and kills the old one.
• Requests expire after the signing window; Void withdraws one (with a reason emailed to the pending signers).
• An invite did not arrive. "1 email out" means the mail provider accepted it, so look at the signer's spam folder first, then at the From line the dialog shows: with no sender of your own, mail goes out from the platform's address with your company name. On the contract row, Copy link hands the signing link over by any channel and Resend emails a fresh one. Once the platform has the provider's delivery webhook on, each pending signer on the row and Settings → Email → Delivery log show delivered, delayed or bounced with the provider's reason. For reliable delivery send through a connected mailbox: Settings → Email → Send through, using a mailbox with send from on under Settings → Mailboxes; the mail is then genuinely from your domain, a copy sits in that mailbox's Sent Items and replies land where the team already reads.

5. The completed document

When the last party signs, the platform:

• stamps every field into the PDF,
• appends a Certificate of Completion — document id, every signer's consent and signing detail, the full audit trail, the SHA-256 of the signed content,
• digitally seals the file so later changes are detectable,
• files it under the deal's or ISO's Documents as Signed contract, and emails every signer (and CC) a personal download link.

Staff download it from the request page; Rebuild signed copy re-creates it if storage or sealing failed (the audit trail says why).

The seal uses the platform's certificate until you install your own CA-issued document-signing certificate (PKCS#12) under Settings → E-signature.

6. Bulk send

E-Sign → Bulk send sends one template to many recipients from your records — active ISOs, or merchants with a live deal — narrowed by name, with tick boxes, an optional countersigner and CC. Fields prefill from each record. A board per batch shows every recipient's status with remind / new link / void.

Permissions

• Send for signature — packets, packages, batches, remind, new link.
• Manage signature templates — upload templates and design fields.
• Void signature requests.
• Viewing requests and downloading signed copies follows download documents.

ISO portal

An ISO sees their own agreements on the portal home — awaiting your signature (with the link), awaiting countersignature, fully signed (with the copy).

Can’t find what you need? Return to the app or contact your administrator.